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Privacy notice

Hillphoenix Parts Privacy Statement 


Information we collect and how we use it

Hillphoenix Parts, a brand of Hillphoenix, Inc. (“Hillphoenix Parts”)is strongly committed to protecting your privacy and providing a safe online experience for all of our users while offering the highest quality user experience.  Because we gather certain types of information about and from you, it is important that you understand our collection and use of this information. This Privacy Policy discloses what information we gather, how we use it, how to correct or change it, and what steps we take to safeguard personal information provided to us both online and offline. By using www.hpxparts.com and related sites (the “Website”), you agree to the terms of this Privacy Policy and to our collection, storage, transfer, use, and/or disclosure of your electronic and personal information. Please read the complete Privacy Policy below, as well as our Terms of Use, prior to accessing the Website.

All of the information we collect about you may be combined to help us tailor our communications to you and to develop world-class products and services of superior quality.


Personal Information

In order to provide you with the most efficient and enhanced personalized service and attention, and to accommodate certain requests which you make, we request information about you (such as your name, company, address, telephone number, and email address) in certain circumstances and collect certain information automatically. Here are some of the ways you may provide the information and the types of information you may submit:

       1.    Contact Us

If you email us through the “Contact Us” link on the Website, we ask you for information such as your name and email address so we can respond to your questions and comments. You may choose to provide additional information as well.

       2.    Registrations

If you register on the Website for accessing our services like Order Status, Quotes, etc., we ask you for information such as your name company, address, city, state, zip, phone and email address so we can validate your account information and update you accordingly.

       3.    E-mail Alerts / (Newsletter)

If you would like to receive company’s newsletter, we ask for your name and email address so we can send you the newsletter.

       4.    Questionnaires and Surveys

We occasionally may ask visitors to our Website to complete online surveys and opinion polls about their activities, attitudes and interests.  These surveys help us serve you better and improve the usefulness of our site. In conducting these surveys we may ask you for your name, company and email address. We do not keep any personal information about you in connection with your participation in hpxparts.com survey unless you specifically agree to provide that information.

        5.    Information Collected Automatically

We collect certain aggregate and non-personal information when you visit the Website. Aggregate and non-personal information does not relate to a single identifiable visitor. It tells us such things as how many users visited our site and the pages accessed. By collecting this information, we learn how to best tailor our Website to our visitors. We collect this information through following technologies as explained below.

        6.    Cookies

Like many companies, we use browser cookies on the Website. Browser cookies are bits of text that are placed on your computer’s hard drive when you visit certain web sites. We use browser cookies to tell us, for example, whether you’ve visited us before or if you’re a new visitor and to help us identify site features in which you may have the greatest interest. We may also automatically collect your Internet Protocol and referring web site addresses, browser type and domain name. Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site.

You can accept or decline cookies. Most browsers automatically accept cookies. To learn more about cookies, including how to refuse cookies on your computer, click these links:

For Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.htm

For Mozilla Firefox: http://support.mozilla.com/en-US/kb/Options+window+-+Privacy+panel


Remember though, without browser cookies, you may not be able to take full advantage of all our Website features.

        7.    Web Beacons

Web beacons are small bits of code embedded in web pages or in emails. We may use web beacons to deliver or communicate with cookies, to count users who have visited a web page, and to understand usage patterns. We also may include web beacons in e-mails to learn if messages have been opened, acted on, or forwarded.

You can disable the ability of Web beacons to capture information in this manner by declining cookies as described above.


Other Technologies

Examples of other technologies we may use to provide better service to you follow:

Web Session Variables: Information that is passed from one web URL to another as you browse.

Browser plug-ins/add-ons: Additional web components that may need to be installed to enable certain web features on our sites.

You have the option not to install these components.


Information We Share

We do not currently sell or otherwise disclose personal information about our Website visitors, except as described here. Website hosting firms, technical and database consultants, advertising agencies, order processing partners, and other third parties may have access to personally identifiable information in the course of making our Website and its contents available. We may share information provided by our visitors to hpxparts.com with service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided through this Website in a manner that is consistent with this Privacy Statement.

By using the Website, you hereby agree and consent to the transfer or assignment of your information as provided herein, and you further waive any claims that could be made against us in relation thereto.


Information We Transfer

We may transfer the personal information we collect on this site to other countries where we do business, but we will do so only for the purposes described above. When we transfer your information to other countries, we will protect that information as described here unless otherwise required by applicable laws.


Links to Other Sites

We provide links to other web sites for your convenience and information. These sites may have their own privacy statements in place, which we recommend you review if you visit any linked web sites. We are not responsible for the content of linked sites or any use of the sites.


Children’s Privacy

This Website is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the site, we will delete the information from our records.


How We Protect Personal Information

We incorporate standard industry practices internally and with our service providers, which we believe suits the degree of sensitivity of the information involved to maintain the security of your personal information and to avoid its disclosure except as described in this Privacy Policy. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on this Website. We use secure socket layer (SSL) technology to help keep the personal information you provide on this site secure. Our policy is to limit access to personal data to those employees or agents with a specific need to access or retrieve this information. To maintain security, we conduct internal reviews of our security measures on a regular basis.  Although we have implemented systems and procedures to secure the data maintained by us, security during Internet transmissions can never be assured. Despite these safeguards, we are not responsible for how third parties handle your information and we do not monitor their compliance with our terms or applicable laws and regulations. When you submit your information to us, you do so at your own risk.  You agree to assume the risk associated with giving us the right to store and maintain your information.  In the event of a security breach of either our systems or the systems of affiliates with whom we have shared your information and your information is disseminated to unauthorized third parties or to the public, you agree not to hold us responsible for any damages, direct, indirect, incidental, consequential, special, or otherwise, that are caused by or results from such breach.


Visitors outside the United States

Our Website and the servers that make this Website available worldwide are located in the United States. The Internet laws in the United States govern all matters relating to this Website. Any information you provide in subscribing to our Website or registering or ordering at our Website will be transferred to the United States. By visiting our Website and submitting information, you authorize this transfer, processing and use.

The United States does not have the same legal standard of data protection as its counterparts in the European Union, Switzerland, and other regions and QuoteHopper is located within the United States.  Therefore, if you access our Website from outside the United States, you expressly consent to the transfer of your information into the United States.  If you do not consent, you may not access our Website.


Your Choices

We take steps to keep your information accurate. You can contact Hillphoenix Parts to update your information. You may unsubscribe to any of our newsletters by contacting us by email or by mail, and may unsubscribe to any online e-mail updates by following the unsubscribe instructions in the body of any e-mail message. We will take commercially reasonable steps to implement your opt-out requests promptly; but you may still receive promotional information from us by mail for up to 60 days due to printing and mailing schedules, and up to 10 days for e-mail. You may also continue to receive information from those third parties to whom your information was previously disclosed.


 Changes and Updates to Our Privacy Statement

This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our online information practices. We recommend that you check the Privacy Policy when you visit our Website to be sure that you are aware of and understand our current policy. If we make material changes to this policy or in how we use or collect your personally identifiable information, we will post a prominent notice on this Website to notify you of any significant changes to our Privacy Statement and indicate at the top of the statement when it was most recently updated. We will not make any retroactive material changes in how we handle previously collected personal information unless you allow us to do so, or unless we are legally required to do so, and in such a case we will e-mail registered Website visitors’ information on material changes to this Privacy Policy.


Conditions of Use, Notices, and Revisions

If you choose to visit our Website, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, resolution of disputes, and application of the law of the State of Virginia. If you have any concern about privacy at our Website, please contact us with a thorough description, and we will try to resolve it. As our business changes, our Privacy Policy and Terms of Use may change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We will not materially change our policies and practices to make them less protective of personal information collected in the past without the consent of affected user.


Privacy Policy Amendments

We reserve the right to amend this Privacy Policy at any time, with or without notice, at our sole discretion.  When an amendment is made, the date of amendment will be posted at the top of this document, and will take effect contemporaneous to its posting.  Your continued access past the posting date indicated your acceptance of the changes to this Privacy Policy.  If there is, in our judgment, a material change to this Privacy Policy, we will post a notice on our website prior to the effective date of the change.


Your California Privacy Rights

Under California’s "Shine The Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us (once a calendar year) information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2017 will receive information regarding 2016 sharing activities).

To obtain this information, please send an email message to admin@hpxparts.com with "Request For California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the "Shine The Light" requirements and only information on covered sharing will be included in our response.


 How to Contact Us

If you have any questions or comments about this Privacy Statement or if you would like us to update information we have about you or your preferences, please contact us by:

Email us at: admin@hpxparts.com

Call us at: 1-844-HPX-Part

Write us at: Hillphoenix Parts

1301 Battery Brooke Parkway

Richmond, VA 23237